1. Covetrus
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What's New

See below for notes on what updates have been made to the practice-facing Covetrus prescription management platform.

November 21, 2019

  • Create and Renew now include tool for responding to faxes
  • Optimizations & Bug Fixes

 November 14, 2019

  • Fixes and improvements for Script Assist
  • Opt in for Cyber Weekend client deals
  • Optimizations & Bug Fixes

 October 21, 2019

  • Bravecto refills will now default to an annual supply of 4 (vs. 12 for other preventatives)
  • Script Assist can now be used for both linked and unlinked patients
  • Optimizations & Bug Fixes

 October 3, 2019

  • Sales Tax Summary added to Reports
  • Optimizations & Bug Fixes

 September 19, 2019

  • Optimizations & Bug Fixes

 September 5, 2019

  • In-Clinic Ordering cart retention - items added to a user's cart will remain across sessions
  • Optimizations & Bug Fixes

 August 22, 2019

  • Ability to search by SKU in Manage Catalog
  • Entire row is now clickable in feed
  • Optimizations & Bug Fixes

 August 9, 2019

  • Identify non-compliant patients using Script Assist
  • New and improved Compound Configurator
  • Optimizations & Bug Fixes

July 25, 2019

  • Prescription looping issue with products such as Gastrogard has been fixed for both desktop and mobile
  • Enhancements made to Practice Pay and In-Clinic Ordering:
    • Practice may now add a new credit card without saving
    • Practice Pay now presents an option to “Ship to Client”
    • When adding multiple items to cart for In-Clinic Use, the most recently added will now show at the top
  • Optimizations & Bug Fixes

 July 11, 2019

  • Optimizations & Bug Fixes

 June 28, 2019

  • Card holder name will now be displayed within payment options during Practice Pay and In-Clinic Ordering check out
  • Optimizations & Bug Fixes

 June 13, 2019

  • Optimizations & Bug Fixes

 May 30, 2019

  • Improved search within Manage Catalog Individual SKUs
  • User Management moved to New Look
  • Newly set or reset passwords must contain at least 6 characters, including one each of:
    • Special Character
    • Uppercase letter
    • Lowercase letter
    • Number
  • Compounded products will now follow the same navigation as non-compounded products when searching and prescribing. If you need to get back to the Compound Configurator, choose "Compound Options" while on the product card
  • Optimizations & Bug Fixes

May 16, 2019

  • Visual updates to print view (removed html tags, extra text)
  • Small color changes throughout app to further rebrand and improve accessibility
  • Usability tweaks to Reports
  • Optimizations & Bug Fixes

May 2, 2019

  • Manage Catalog, Individual SKUs updated and released in New Look
  • Simplified Checkout Process for In-Clinic Use Ordering
  • Optimizations & Bug Fixes

 April 18, 2019

  • Live Chat with support now available from Resource Center (see bottom right corner)
  • Sig Shortcut labels can now contain up to 50 characters
  • Reports can now be accessed from the New Look
  • New URLs have been released for login: Please update your bookmarks to login at: https://practiceadmin.covetrus.com/login.jsp
  • Optimizations & Bug Fixes

 April 4, 2019

  • Optimizations & Bug Fixes

 March 28, 2019

  • Vets First Choice is now Covetrus! Re-branding of logo and colors has begun
  • practicesupport@vetsfirstchoice.com will no longer be active. Please use practicesupport@covetrus.com for help via email, or access Live Chat through your app
  • Search Bar Improvements
  • Optimizations & Bug Fixes

 March 7, 2019

  • Trifexis two-day sale is coming up on March 18th & 19th. If you'd like to alert your clients, you can do so via the banner on your home page or click here to enroll
  • Since controlled substances require additional verbal authorization, you will now see a pop up when prescribing alerting you that the product prescribed is controlled. Please call (888) 280-2221 to expedite the approval process.
  • After receiving feedback from many practices, we have lowered the price of Apoquel for your clients and added a 30 pack option
  • Optimizations & Bug Fixes

February 21, 2019

  • Optimizations & Bug Fixes

February 7, 2019

  • Vets First Choice is now Covetrus!
  • Terms and Privacy Policy updated. You will see a pop up the first time that you login to the platform acknowledging this, but you do not need to do anything further.
  • Optimizations & Bug Fixes

January 31, 2019

  • Manage Catalog Default Settings within new platform
  • Starting today, releases will be moving to bi-weekly. The next release will be on 2/14.
  • Optimizations & Bug Fixes

January 24, 2019

  • In-app Purchase Order for In-Clinic Use Ordering in relevant states (MA, MN)
  • Place Order capability added to practice-level Rx History
  • Notable bug fix: LiveChat now visible from Order Details page
  • Optimizations & Bug Fixes

January 17, 2019

  • Practice-level Rx History (filter and sort capability coming soon)
  • "Resources" re-named "Help" in Left Navigation Bar
  • Optimizations & Bug Fixes

January 10, 2019

  • "Link" option on Filter removed for practices who do not have Writeback enabled
  • Visual changes to Feed: Date will turn red on past due items
  • Optimizations & Bug Fixes

December 20, 2018

  • ANNOUNCEMENT: Holiday Service
  • Behind the scenes groundwork for future functionality
  • Optimizations & Bug Fixes

December 13, 2018

  • ANNOUNCEMENT: Holiday Service
  • Optimizations & Bug Fixes

December 6, 2018

  • Your Recommendations Widget added to help track proactive prescribing
  • Left Navigation expanded to improve clarity and include additional options
  • Optimizations & Bug Fixes

November 29, 2018

  • Optimizations & Bug Fixes

November 8, 2018

  • Purchase Order (California only) integrated into In-Clinic Ordering
  • Ability to enroll your clients in Cyber Monday savings through banner on home page
  • Optimizations & Bug Fixes

November 1, 2018

  • Updated the Home Page to increase visibilty of Veterinarian, Task Type, Date, and actionable items
  • Optimizations & Bug Fixes

October 18, 2018

  • Saved Credit Cards can now be removed at check out for both In-Clinic Ordering and Practice Pay
  • Additional link added below "Help Customer" to reset client password
  • Made improvements to redirects so that "Help Customer" and "Order" brings you to the relevant locations on your storefront
  • Order History released in New Look
  • Optimizations & Bug Fixes

October 11, 2018

  • Patient Weight can now be edited within SmartScribe Conflict Detection
  • System will remember last used setting for Show Only My Items
  • Additional alerts added when assigned veterinarian is no longer active for Renewables
  • Optimizations & Bug Fixes

October 4, 2018

  • Optimizations & Bug Fixes

September 27, 2018

  • New Look now supports Internet Explorer 11
  • Optimizations & Bug Fixes

September 20, 2018

  • Office Use Ordering now supports multi-line item orders
  • Sig Shortcuts can now be edited by Admin Users under Settings > Sig Shortcuts
  • Optimizations & Bug Fixes

September 13, 2018

  • Left Navigation will default open or closed based on user's last setting
  • Verbiage updated from "Import" to "Link" when linking patients
  • Optimizations & Bug Fixes

September 6, 2018

  • View/Edit Practice Addresses in New Look
  • Optimizations & Bug Fixes

August 30, 2018

  • Resource Center Re-Design
  • Optimizations & Bug Fixes

August 23, 2018

  • Order History added to Office Use Ordering
  • Optimizations & Bug Fixes

August 16, 2018

  • Access Practice Support and Resource Center from "?" menu in header bar
  • Improved Date Entry to Reduce Errors
  • Bug fixes

August 9, 2018

  • Add/Edit Addresses on Client View (New Look)
  • Refunds now visible on Settlement Report
  • Bug fixes

August 2, 2018

  • Diet search optimization
  • Bug fixes

July 26, 2018

  • Breadcrumbs added to certain areas for improved navigation
  • Confirmation alerts when deactivating patients or clients
  • Edit Practice Details under Practice Settings
  • Bug fixes

July 19, 2018

  • Ability to remove Link tasks from feed
  • Launched Overview Tutorial for users' first login to New Look
  • Cleaned up discontinued products
  • Updated layout of Practice Settings Homepage
  • Improvements in product search
  • Bug fixes

July 13, 2018

  • Bug fixes

July 5, 2018

  • Launch of Renewal Dashboard
  • Bug Fixes

June 28, 2018

  • User interface optimizations
  • Improvements to search speed
  • Bug Fixes

June 21, 2018

  • Improved Visibility for Inactive Clients and Patients
  • Bug Fixes

June 14, 2018

  • Activate or Deactivate a Client
  • Activate or Deactivate a Patient
  • Filter the feed to Show Only My Items
  • Some bug fixes

June 7, 2018

  • Order History Details
  • Ability to add Client Notes
  • Ability to add Order Notes
  • Place Order modal upgrade
  • Visibility to Archived patient products 
  • Visibility to Compound Handling Fee when creating an Rx
  • Some bug fixes

May 31, 2018

  • Product search enhancement
  • Bug fixes

May 24, 2018

  • Practice Pay and Office Use Ordering for compounded medications available to Referral users
  • Bug fixes

May 17, 2018

  • Select fields now allow typing to find item from list (example: sig shortcuts)
  • Squashed some bugs

May 10, 2018

  • Left Navigation updated to make adding an Rx or Client easier
  • Updated feed Filter bar
  • Bug fixes

May 3, 2018 

  • Compound Handling
  • Print a prescription
  • Archive a prescription
  • Direct access to New Look
  • Office Use Ordering for Roadrunner compounded medications
  • Some bug fixes

April 26, 2018

  • Help Client to order at Client Retail Price
  • Use Practice Pay to order at Practice Cost
  • Added Left Navigation Toolbar
  • Practice Settings
  • Bug fixes

 

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